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Warren Evans, CSP

The Service Excellence Group, Inc.
P.O. Box 38 Station Main
Georgetown, ON CANADA l7G4TI
Phone: (905) 858-0000
Fax: (905) 858-0099

Warren has been a recognized authority in the field of Service Management since the mid 80's. Over 100,000 people in 8 countries have experienced his live presentations. His is one of about 200 people world wide to have been awarded the Certified Speaking Professional designation by the 3500 member National Speakers Association.

With a unique combination of in-depth expertise, and powerful platform delivery, Warren addresses the key strategic issues for our emerging information-age, service-sensitive economy.

Some of Warren's highest rated presentations include:

Service Excellence -- Everybody's Business
This high-impact presentation delivers real world, instantly usable models, labels, principles and practices of service as a competitive weapon.

The Symbolics of LEADERSHIP -- Making Values Come Alive
Managing change effectively involves more than "having a vision." It means saying and doing the things that will make your message tangible throughout the organization.

A Look At: Where In The World The World Is Going...The Next Three Years
This presentation combines demographics, psychographics and global corporate restructuring trends to draw a surprisingly different landscape a few short years from now.

Snafuitis
A light-hearted look at how and why things go wrong on the service side of business.

Bureaucracy Busting
A #1 de-motivator is red tape and petty administrivia. Bureaucracy also prevents the kind of fast, flexible and responsive service delivery that gets and keeps customers. This presentation looks at the sources of roadblocks, and forces everyone to re-examine how they operate.

Recruiting Strategies -- Turned Upside Down
Today's service sensitive economy makes every organization dependent on their front line people. Yet hiring practices of the 70's and 80's will backfire on us in the 90's. This presentation explains why; AND details a step-by-step blueprint that delivers field-proven results.

The Buyer is Dead
Commercial territory reps are realizing that "finding THE buyer" and "clever conversation techniques" do not guarantee success anymore. As suppliers seek to become strategic partners with their customers, sales professionals need to adopt very new roles, strategies, and competencies to compete in this radically different environment.

For more information on Warren's programs or availability; please contact his office, send a Speedmail(TM), or visit his Web Site .

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