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Stephen Coscia

Author, Speaker, Trainer
PO Box 786
Havertown, PA 19083
Phone: (610) 658-4417

Professional Speaker, Trainer and Author

Stephen's high energy speeches and interactive customer service workshops have helped thousands of customer service professionals overcome the rigors of handling calls from irate customers and job related stress. He has personally handled just about every customer service situation imaginable, which makes him more than an expert - he's a practitioner. Stephen is the most widely published and quoted authority in the customer service industry. His clients rave about his sessions because they are able to put his strategies to work immediately.

With more than 15 years in the customer service industry, Stephen uses his knowledge and practical experience to fill each keynote and workshop with memorable and meaningful ideas - presented in his dynamic style.

Here's what some of Stephen's clients have said about his presentations:

"Our call center employees are well on their way to being 'customer service experts' and your knowledge and experience has helped to launch us on that path. Thank you."
Kelly L. Edminson, Training Coordinator
Central Louisiana Electric Company
Pineville, LA

"Your upbeat and positive presentation gave students a sense of confidence. They were attentive and very willing participants."
Judy Bieber, Professor
Fiorello H. LaGuardia College, CUNY
New York, NY

"Your unique, interactive approach is very informative especially to our company whose focus is on customer service, primarily using the telephone. You make everyone feel great!"
Carol A. Humenick, Vice President
Atlantic Employees Credit Union
Newtown Square, PA

As a best selling author, Stephen's books, Customer Service Over The Phone and TELE-Stress, are available from Telecom Library at 1-800-542-7279.

For more information about what Stephen can do for you, contact his via "SpeedMail (TM)" or call the number above.