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News & Views
 

The new feature article,
 

"How to Turn Customers Complaints into Repeat Orders: The Next Level of Retention"
by J. Greg Gimba

 

is available in News & Views.  Check it out!
 
  

To receive e-mail notification of each new article, click here and select "Subscribe to News & Views". It's free!

 
TrainingQuote(tm) Of The Day

October 30, 1998

 

"If team building is thought of as a top down process by employees and management takes the credit for its creation and nurturing, eventually it will be replaced by another more or less effective fad or process."

 
Tim Connor

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